FAQ
Frequently Asked Questions
Changes related to the order, delivery, and pick-up
- Please contact us via Kakao Talk Channel or email us to hello@tomatonofood.com for order modifications.
- We do not accept requests for sudden modifications or changes.
- Call to 647-718-3381 for urgent issues.
Payment
- Cash
Directly pay to the delivery driver
On the checkout page, select '현금 Cash' from the payment options.
- E-Transfer
Send the payment to tomatonobiz@gmail.com. Please leave your order number on sender's information. You can find the five digits of the order number from the subject of the your order confirmation email. It starts with #______.
- Credit Card
- PayPal
Order Closing
- The deadline time is every Saturday 12pm.
- Except for special cases, we do not accept additional orders.
Order Information
- After the purchase, we will email you regards order details.
- Do not hesitate to contact the chatbot for delivery information and delivery time inquiries.
- New menu will update every Tuesday at 5 PM.
Delivery
- Free shipping for orders over $95.
- A shipping fee of $5 will be added for the less than $95 purchase amount.
- For condo residents: We can only deliver to the lobby.
- Please leave an ice box or bag outside the door when you are out.
- Please provide us your email and phone number when you check out.
- Please select a preferred delivery/pick-up day.
Payment Error
- If there is an error during payment, please contact us at hello@tomatonofood.com.
Pick-up order
- Pick-up is available Thursday – Saturday from 12 p.m. to 5 p.m.
- The pick-up address is 4475 Chesswood Dr, Toronto, ON M3J 2C3