FAQ

English

Frequently Asked Questions

Changes related to the order, delivery, and pick-up

  • Please contact us via Kakao Talk Channel or email us to hello@tomatonofood.com for order modifications.
  • We do not accept requests for sudden modifications or changes.
  • Call to 647-718-3381 for urgent issues.

Payment

  • Cash

Directly pay to the delivery driver

On the checkout page, select '현금 Cash' from the payment options.

  • E-Transfer

Send the payment to tomatonobiz@gmail.com. Please leave your order number on sender's information. You can find the five digits of the order number from the subject of the your order confirmation email. It starts with #______.

  • Credit Card
  • PayPal

Order Closing

  • The deadline time is every Saturday 12pm.
  • Except for special cases, we do not accept additional orders.

Order Information

  • After the purchase, we will email you regards order details.
  • Do not hesitate to contact the chatbot for delivery information and delivery time inquiries.
  • New menu will update every Tuesday at 5 PM.

Delivery

  • Free shipping for orders over $95.
  • A shipping fee of $5 will be added for the less than $95 purchase amount.
  • For condo residents: We can only deliver to the lobby.
  • Please leave an ice box or bag outside the door when you are out.
  • Please provide us your email and phone number when you check out.
  • Please select a preferred delivery/pick-up day.

Payment Error

  • If there is an error during payment, please contact us at hello@tomatonofood.com.

Pick-up order

  • Pick-up is available Thursday – Saturday from 12 p.m. to 5 p.m.
  • The pick-up address is 4475 Chesswood Dr, Toronto, ON M3J 2C3